- Warranty Policy
The 90 day limited warranty only covers manufacturers defects. Manufacturers defects are described as failures in materials or in assembly only. This does not cover misuse of the product, connection to irregular power or incorrect power sources, general wear and tear from product use or damage from shipping during customs inspections.
The warranty covers the cost of replacement parts only if an authorization number has been assigned. The customer must complete one of the request for warranty inspection forms in order for the request to be reviewed and or approved as a claim.
Note that the warranty is honored by the manufacturer of the product and not by any other party, when approved in writing in an official email titled “authorization of warranty claim.”
If a ” loaner” or “replacement unit” is shipped and the original client purchased unit has not been shipped back to Robaina Direct LLC or, if indicated, the product manufacturer within 5 business days of confirmation of receipt of the loaner unit, the client will be billed for the cost of the second unit. No exception is made. The customer is responsible for shipping the product back and must provide a tracking number via email and send it fully insured for the full invoiced amount. Remember signing for and or receiving a loaner unit constitutes acceptance of the responsibility to either immediately return the original unit or acceptance of being billed for the second unit. No exceptions are made.
Export products are not covered by the warranty as we are not responsible for shipping damage and or damage that may be caused by inspections or connection to wrong voltage and or hertz rating power sources. The manufacturer of the product only covers the product when sold and used US domestic sales and US domestic used products only. All sales are final as these products are imported and special ordered to fill each order.
- Aluminum Panel Repair
- Glass Removal / Repair Tools
- Glue Pull Tools - by Robaina Direct LLC
- Hammers & Knockdowns for PDR
- HotboxPDR-com promotional tools
- HotboxPDR.com / new 3800 electronic dent repair kits
- HotboxPDR.com® Accessories
- LED lights for Paintless Dent Repair
- PDR Rods & Kits - by Robaina Direct LLC
- Plastic Repair & Bonding Chemicals
- Sale Items from HotboxPDR.com™
- Sanding Abrasives
- Steel Panel Repair tools