As noted throughout our website we do not offer a refund policy on our products. They are special order “specialty tools” that are designed for professionals in the industry. Before making your purchase please review the information throughout our website. If you have any questions on which product may best suit your needs, please contact us via email at firstname.lastname@example.org or call us at 949-945-2163 and one of our representatives will be happy to assist you.
If after purchasing you need additional training, we offer a free 1 hour training / practice course at our Southern California facility for select products with advanced scheduling (based on Robaina Direct LLC availability). Our clients that have purchased an applicable item must request an appointment within the first 15 days of purchase (from Robaina Direct LLC) for a future appointment date (pending availability and scheduling of our trainers). For those that do not quality we offer fee based training services.
Our products are triple tested prior to shipping! Please note that like many other tools, practice is required.
The tools and equipment sold by Robaina Direct LLC are for qualified trained professionals. Results vary based on experience and the understanding of general principals of PDR repair methods applicable to the tools or device(s) and vary based on the user's adaptive learning skills.
We do offer fee based training course through our partnering consulting company Robaina Consulting Group LLC. For more information, please contact us at email@example.com